Drawbacks: We did not lease from your organization due to hidden charges and therefore asked for an entire refund from Kayak and from the company. They offered a % price reduction far too late for us because we could not rely upon Kayak to produce the adjustment within a well timed way and rented from Yet another agency.
Execs: The personnel tend to be the best proper from welcoming you and afterwards supporting with the smooth renting of the vehicle. Easy Recommendations and path to choose your vehicle and normally available for any support in the course of your rental of the car. Drop off built easy far too...really like leasing with Alamo each time I remain in Miami.
Execs: The customer service agent on the phone was ready to aid us proper the terrible assistance we acquired in the counter.
Cons: The agent for the counter informed us which the motor vehicle we experienced reserved (mid-sized motor vehicle) was not out there, and explained to us our only choices had been to wait an undetermined amount of time for one more a person, or to pay for an extra cost for an SUV. The agent was unwilling to locate us a similar car or truck to what we booked. Soon after contacting EZ’s shopper customer care to the telephone, we ended up knowledgeable that the counter agent wasn't allowed to upcharge us for a distinct vehicle based upon The truth that we experienced reserved a distinct a person and they “didn’t have it there at enough time”.
Disadvantages: -Long wait time to select up motor vehicle. Our flight was delayed, so we have been two hrs late arriving for the motor vehicle with the scheduled pick-up time. We upgraded at the counter, but had to wait more than 50 minutes to have the car. Really don't enhance us if there's no auto available! Also, no one could explain to us just how long the wait around will be. -Weak customer care - lackadaisical tactic, no empathy for waiting around clients -The upgraded vehicle we got experienced outdated windshield wipers that didn't obvious the display screen. So driving in torrential downpour was dangerous now, moreover it was difficult to see out on the windscreen with all the smears. -On return of the vehicle, pilon cones had been blocking the return location. We waited for 20 minutes for someone to come and shift them, but no-one showed up. So using a pile of Thrifty return cars backing up driving us, we received out and moved the pilon cones ourselves. We then drove up to permit one other cars and trucks into your return lane, parked and began unloading our suitcases. The Thrifty attendant then shouted published here at us from over the car parking zone to move the car up much more. We educated the attendant that we experienced to move the pilon cones ourselves following waiting around twenty minutes, and We've got previously started to unload the car, so He's welcome to come back transfer the vehicle himself as an worker of Thrifty.
Cons: The attendant tried out insistantly to add added insurances on the rental settlement, While I emphatically refused. She became totally rude Once i refused them.
Pros: I love the velocity wherein I was taken treatment off as well as curtesy from the Attendent extremely Experienced I used to be more than happy. The car was really cleaned
Cons: The pick up system was so unorganized. In spite of using a reservation for a selected car, we were advised they operate out. Once we spent 40 minutes confirming, we walked out to search out A different few about to generate away in the vehicle we rented.
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Drawbacks: Very sluggish sign in, waited in line 20 minutes. Had to hunt for Greenback rep for five minutes in garage. Did not Have got a comprehensive size sedan as asked for. Asked for premium sedan, none out there. Stuck with smaller SUV rep claimed was an update.
Cons: Nada, no me gusto nada ya que no me respetaron la reserva y tuve que pagar más por otro auto en otra parte !! Y Kayak también es responsable por ofrecer productos que no existen!! Ambas compañías son una estafa.
Execs: We experienced an excellent first expertise with AVIS. The online rental procedure and the get ended up really easy. We didn't have any troubles Together with the vehicle we drove for per week.
They produced us purchase 2 motorists Though my husband was the one driver. On fall off they told us we would need to shell out a price for dropping the vehicle off two times early Even with inquiring that at pickup. Really deceitful.